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Your right to privacy is respected. Any information you supply is strictly confidential. Your information is not exchanged, shared, sold or rented with anyone. Your information is usedfor the sole purpose of completing your purchase. You will not be sent unsolicited e-mailads or site update information, unless you have subscribed to the GenesysDTP.commailing list (submission form link on bottom of all pages). You can visit and shop with GenesysDTP.com without reservation! Earning your confidence and trust is essentialto the continued success of GenesysDTP.com.
All recordable media that we sell is guaranteed. If you have a problem (compatibility issue ordefect) with your purchase of recordable media discs, you may return them to us (call ore-mail for RA number) for a credit/refund (less shipping charges) of the amount ofre-sellable discs returned. Discs that are not in re-sellable condition (used, scratched,fingerprints, etc.) will not be credited, and may not be returned. These returns must bereceived back by us within 30 days of receiving your order.If you need to make an exchange/refund of an unwanted/incorrectly ordered item or non-mediaitem, you may return any item (excluding software) to us (call or e-mail for RA number) for a credit/refund (less shipping charges) of the amount of re-sellable items returned. Items that arenot in re-sellable condition (used, scratched, etc.) will not be credited, and may not be returned. These returns must be received back by us within 14 days of receiving your order. These returnsare subject to a 15% restocking fee. Exchanges/refunds are not allowed after 14 days.Hardware items (recorders, printers, publishers) are covered by their factory direct warranty. Wewill provide basic support questions for these items. Further support will be directed to the manufacturer. WE CANNOT ACCEPT RETURNS OF THESE ITEMS, FOR ANY REASON.Items designated as clearance items have been reduced in price for immediate sale, and maynot be returned. Test samples may not be returned (after all, they're for testing).GenesysDTP.com is not responsible for any loss of revenue, profit or other financial damagesof any kind whatsoever, whether direct or indirect, suffered by the customer for any reason,due to the failure of any of the products that we sell.UPS is recommended for shipping jewel cases and dvd boxes. Shipping jewel cases anddvd boxes via USPS is not recommended, and will be sent at your own risk of damage(ie. no claims for breakage).