Genesys DTP exists for one reason only - to serve and satisfy
our customers with high quality, bulk CD-Recordable and
DVD-Recordable Media. CD/DVD packaging and accessories are also available for your convenience.
If there are items that you would like, but do not see, or if you have any order inquiries, comments, or product questions, please feel free to
e-mail us.
The e-mail address to contact us at is secondsout@aol.com.
The phone number to contact us at is (860) 350-2827. Our fax
number is (860) 350-2841. Our address: Genesys
DTP; Attn: Marc Lederman; 36 Cedar Hill
Road; Gaylordsville, Connecticut 06755; USA.
If
you have sent an e-mail to secondsout@aol.com and have not
received a response in a timely manner only, please check your
spam folder.
Due to problems recently with
firewalls, spam and domains being blocked,
as an
alternative, you may also send an e-mail to noreply@genesysdtp.com.
This e-mail will be forwarded to us, and if necessary, we'll reply to
your
e-mail from an alternate e-mail account, to try to
make contact with you.
Need to know more
about Genesys DTP? Want to make sure your order will
be processed by a reliable company? You may always call
to speak with us in person. And, there's three methods
available to easily learn more about our reputation and check what our thousands of satisfied customers have to say:
If you're not happy with
your product, then we haven't done our job.
Every CD-Recordable and DVD-Recordable disc order that we sell is fully
guaranteed (except as noted). If you have a problem
(compatibility issue or defect) with your
purchase of our high quality CD-Recordable or DVD-Recordable discs, you may return
them to us (e-mail first for RA number, please) for a refund (less shipping
charges) of the amount of re-sellable discs returned. Discs
that are not in re-sellable condition (used, scratched,
fingerprints, etc.) will not be credited, and may not be
returned. These returns must be received back by us
within 30 days
of receiving your order.
If you need to make an exchange/refund (return
of unwanted/incorrectly ordered item OR non-media item), you may return any item to us
(e-mail first for RA number, please) for a refund (less shipping
charges) of the amount of re-sellable items returned. Items
that are not in re-sellable condition (used, scratched, etc.) will
not be credited, and may not be returned. Software programs
are non-returnable once opened. These returns must be
received back by us within 14 days of receiving your order.
These returns are subject to a 15% restocking fee. Exchanges/refunds are not allowed after 14 days.
UPS
is recommended for shipping jewel cases and dvd boxes.
Shipping jewel cases and dvd boxes via USPS is not recommended, and will be sent at your own risk of damage (ie.
no claims for breakage).
Items designated as Clearance items
have been reduced in price for immediate sale, and may not be
returned.
Hardware items
(recorders, printers) are covered by their factory
warranty. We will provide basic support questions for these
items. Further support will be directed to the
manufacturer. WE CANNOT ACCEPT RETURNS OF THESE
ITEMS, FOR ANY REASON.
Note: Test sample pak orders may not be returned (after all,
they're for testing!)
Fairness: Please remember that many media failures
are caused by unclean or mishandled discs. Please keep your media free from dust, fingerprints, and scratches, before and after
recording. This greatly reduces any chances of disc failures.
Please note: Certain types of playback devices reject many brands
of CD-R/DVDR media. These devices include DVD players, and some
car CD players (especially multi-disc changers). We suggest that
before placing an order for media, if you intend to record
discs for playback on these types of devices, you order from the
Test Samples category, to verify that your playback device will
accept the discs. Also, please note that not all of the stand-alone dvd players on the market today are
capable of playing DVD-Recordable media. DVD-Recordable media
are considered to
be compatible (and may not be returned) if playback is achieved from the recorder it was
recorded on, NOT a stand alone dvd player. We suggest that
you order from the Test Samples category before buying in bulk, to
be sure of compatibility with your intended playback device.
Your right to privacy is respected.
Any information you supply
is strictly confidential. Your information is not exchanged,
shared, sold or rented with anyone. Your information is used for
the sole purpose of completing your purchase. Further, you will
not be sent unsolicited e-mail ads or site update information,
unless you have subscribed to the Genesys DTP mailing
list. You can visit and shop with Genesys DTP without reservation!
Earning your confidence and trust is essential to the continued
success of Genesys DTP.
CREDIT CARDS (Visa,
MasterCard, American Express, Discover)
Domestic Orders:
All credit card orders are screened for
address verification (AVS) and Card Verification Value (CVV).
If this information does not match with the data your
credit card company provides, your order may be
declined/refused.
Billing
Address and Shipping Address Are The Same:
For
your protection (and ours), please
ensure that your
shipping address is the same as your billing address on file at
your credit card
company. Choose 'Credit Card Online (ship to
your card billing address)'
during checkout.
Billing Address and Shipping
Address Are Different:
For
your protection (and
ours), if your shipping address and
billing address are different, your CVV data
MUST match
the data provided by your credit card company. These
orders are
subject
to approval, and may be declined/refused. Choose 'Credit Card Online
(different
billing and shipping addresses)'
during checkout.
For orders shipped outside the US, to pay via credit card,
you'll need to
completely fill-out and fax/e-mail back the required 'credit card
consent and
agreement form'. You can get this form here
(PDF file) or here
(JPG file).
INTERNATIONAL ORDERS WILL NOT BE PROCESSED
WITHOUT THIS FORM BEING RECEIVED! MUST BE LEGIBLE!
If you do not wish
to complete this form, you may pay via your verified
PayPal account.
The U.S. Postal Service does NOT provide tracking
information for priority mail international shipped orders. The only method
of international shipping available (other than UPS) that provides a tracking number
is 'US Postal Service Express Mail International'.
Depending on your order amount and shipping country, we may require your order
to ship via 'US Postal Service Express Mail International' or UPS. You'll receive
an e-mail with additional payment instructions
and additional payment amount, if this will be required
for your order.
All
credit card information is transmitted via a secure
server.
CREDIT
CARD FRAUD We continue to work with law enforcement
authorities to investigate and
prosecute the fraudulent use of credit cards. If
someone uses a stolen
(or otherwise fraudulent) credit card at this site,
they are STEALING, and will
be prosecuted to the fullest extent of the law - no
exceptions - no second chances!
PERSONAL CHECKS/MONEY ORDER
To
pay via Money Order, select 'Mail
Order (pay
by Check or Money Order via postal mail)'
as your
payment method, and follow the shopping cart instructions.
Personal Checks:
USA only, delayed 7-10 business days to clear. Must be payable via a US
bank, in US funds.
Money Orders:
Must be in US funds. Canadian postal money orders (in US funds) are
acceptable. Send all payments and make personal checks & money orders payable to:
Genesys DTP
Marc Lederman
36 Cedar Hill Road
Gaylordsville, CT 06755
USA
PAYPAL CHECKOUT (Visa,
MasterCard, American Express, Discover)
To
pay via PayPal, select 'PayPal Online (must
be a verified account)' as your
payment method, and follow the shopping cart
instructions.
For security, PayPal payments must include a CONFIRMED
SHIPPING
ADDRESS. If you're a VERIFIEDPREMIER
or VERIFIED BUSINESS
or VERIFIED INTERNATIONAL account holder, the confirmed shipping address requirement may not be required.
GOOGLE
CHECKOUT™ (Visa,
MasterCard, American Express, Discover)
To
pay via Google Checkout™, select 'Order
by Google
Checkout' as your
payment method, and follow the shopping cart
instructions. Not valid outside USA.
Use coupon code 1percent to receive
a 1% discount on orders over $50. Use coupon code
10bucks to receive a $10 discount on orders over $400
(expires June 29, 2008).
REVOLUTIONMONEYEXCHANGE™ (bank account transfer, account sign-up
required if not already an account holder)
To
pay via RevolutionMoneyExchange™, select 'RevolutionMoneyExchange™' as your
payment method. Not valid outside USA.
When your order is processed, you will receive a 'Request Money'
e-mail via RevolutionMoneyExchange™, which will include a 2%
Discount.
Orders are generally shipped on the
same or next business
day. If there will be a delay in shipping your order by
the second business day,
you'll receive an e-mail with a status update. No shipments are made on the weekend.
Please remember that UPS does NOT deliver on
weekends. USPS does not deliver on Sundays.
Most orders ship from Connecticut (USA - zip code 06755).
You may wish to take this into account when selecting a delivery method (i.e.
standard UPS Ground
shipping from CT to NJ is 1 business day, therefore, selecting UPS
2-Day Air or UPS
Next-Day Air would not be beneficial). Click
here to see a UPS Ground
time-in-transit map.
Note: A small percentage of
case quantity orders may ship from the West Coast, depending on
item and stock
availability. If this is a concern (due to potential longer
expected delivery time),
please e-mail to let us know, so we can inform you from where your
order will ship.
You'll receive a notification e-mail (with
tracking numbers, if applicable) when your package has been
prepared for shipment.
Domestic Orders:
For orders shipping within the 50 US States (and Puerto Rico), there
are a variety of shipping methods and two shipping carriers (UPS
and USPS) available at checkout. UPS
Ground is now available to Hawaii, Alaska & Puerto Rico.Please note that UPS
does NOT deliver to USPS PO boxes.
For orders shipping to most US Possessions, UPS Ground service in NOT an available option.
US Postal Service Priority Mail and UPS Air (Two-Day and Next-Day)
will be the only available options. UPS Next-Day Air to
certain locations in Hawaii and Alaska may actually be a 2-Day
service.
For orders shipping to US Military Mail locations (APO, FPO),
US Postal Service Priority Mail will be the only available
options.
For orders shipping outside the US, there are a variety of
shipping methods and two shipping carriers (UPS and USPS)
available at checkout. Shipping via US Postal
Service to international locations will ONLY be with insurance
(first class
(weight under 4 lbs. only), priority or express). If the shopping cart
requires a postal code to ship to your country, and your country
does not have one, enter your country 'name'.
In addition, for
international credit card orders, you'll
need to complete and fax or e-mail back the required form, available here
(PDF file) or here
(JPG file). Orders will not be shipped internationally
without this 'credit card consent and agreement' form being
received (see above).
Please note that for items shipped outside the USA, you will be
responsible for any and all customs fees,
duty fees and taxes, where applicable. These fees will be payable
when you receive your package. We have no control over deciding
what these fees will be (nor do we receive any of these fees). You
should contact the appropriate person to determine what fees, if
any, will be due.
