Welcome to GenesysDTP.com! Our online store is your
one-stop source for everything
you need to record, duplicate, print and package your CD-R's,
DVDR's and Blu-ray discs.
If there are items that you would like, but do not see, or
if you have any order inquiries, comments, or product
questions, please feel free to e-mail us.
The e-mail address to contact us at is
.
The phone number to contact us at is (860) 350-2827. Our fax
number is (860) 350-2841. Our address:
Genesys DTP • Marc Lederman • 36 Cedar Hill Road •
Gaylordsville, CT 06755
If
you have sent an e-mail to
and have not
received a response in a timely manner only, please check your
spam folder.
Due to problems recently with
firewalls, spam and domains being blocked,
as an
alternative, you may also send an e-mail
to
.
This e-mail will be forwarded to us, and if necessary, we'll
reply to
your
e-mail from an alternate e-mail account, to try to
make contact with you.
Need Assistance? Questions?
Click to Chat or
Leave Message.
Need to know more
about Genesys DTP? Want to make sure your order will
be processed by a reliable company? You may always call
to speak with us in person. And, there's four methods
available to easily learn more about our reputation and check what our thousands of satisfied customers have to say:
If you're not happy with your product, then we haven't done our
job.
Every CD-Recordable and
DVD-Recordable disc that we sell is fully guaranteed. If you have
a problem (compatibility issue or
defect) with your purchase of
CD-Recordable or DVD-Recordable discs, you may return them to us
(call
or
e-mail for RA number) for a
credit/refund
(less shipping charges) of the amount of re-sellable discs
returned. Discs that are not in re-sellable condition (used,
scratched, fingerprints, etc.) will not be credited, and may not
be returned. These returns must be received back by us within 30
days of receiving your order.
If
you need to make an exchange/refund
of an
unwanted/incorrectly ordered item OR non-media item,
you may return any item
(excluding software)
to us (call
or
e-mail for RA number)
for a credit/refund
(less shipping charges) of the amount of re-sellable items
returned. Items that are not in re-sellable condition (used,
scratched, etc.) will not be credited, and may not be returned.
These returns must be received back by us within 14 days of
receiving your order. These returns are subject to a 15%
restocking fee.
Exchanges/refunds
are not allowed after 14 days.
Hardware items
(recorders, printers) are covered by their factory warranty. We
will provide basic support questions for these items. Further
support will be directed to the manufacturer.
WE CANNOT ACCEPT RETURNS OF THESE ITEMS, FOR ANY REASON.
Items designated asClearance itemshave been reduced in price for immediate sale, and may not be
returned.
Test sample pak
orders may not be returned (after all, they're for testing!)
Genesys DTP is not responsible for any loss of revenue, profit or
other financial damages of any kind whatsoever, whether direct or
indirect, suffered by the customer for any reason, due to the
failure of any of the products that we sell.
UPS is recommended for shipping
jewel cases and dvd boxes. Shipping jewel cases and dvd boxes via
USPS is not recommended, and will be sent at your own risk of
damage (ie. no claims for breakage).
Your right to privacy is respected.
Any information you supply
is strictly confidential. Your information is not exchanged,
shared, sold or rented with anyone. Your information is used for
the sole purpose of completing your purchase. You will
not be sent unsolicited e-mail ads or site update information,
unless you have subscribed to the
Genesys DTP mailing
list. You can visit and shop with Genesys DTP without reservation!
Earning your confidence and trust is essential to the continued
success of Genesys DTP.
CREDIT
CARDS
(Visa, MasterCard, Discover)
For domestic orders only. Billing
Address and Shipping Address Are The Same:For your protection (and
ours), please ensure that your shipping address is
the same as your billing address on file at your credit
card company.
Billing Address and
Shipping Address Are Different:For your protection (and
ours), if your shipping address and billing address are
different, your CVV data MUST match the data provided by
your credit card company. These orders are subject to
approval, and may be declined/refused.
CREDIT CARD FRAUD
We continue to work with law
enforcement authorities to investigate and prosecute
the fraudulent use of
credit cards. If someone uses a stolen (or
otherwise fraudulent) credit card at this site, they
are STEALING, and will be prosecuted to the fullest
extent of the law - no exceptions - no second
chances!
PERSONAL
CHECKS/MONEY ORDER
For domestic orders only.
Send all payments (in US funds) and make checks
(delayed 4-7 business days to clear) & money orders
payable to:
Genesys DTP
•
Marc Lederman
•
36 Cedar Hill Road •
Gaylordsville, CT 06755
PAYPAL
(Visa, MasterCard, American Express, Discover)
For domestic or international orders
To pay via Paypal, select ‘Check out with PayPal’ as your
secure checkout option.
GOOGLE
CHECKOUT™
(Visa, MasterCard, American Express, Discover)
For domestic or international orders
To pay via Google Checkout™, select 'Google
Checkout' as your secure checkout option.
Orders
are generally shipped on the same or next business day.
If there will be a delay in shipping your order by the
second business day, you'll receive an e-mail with a
status update. No shipments are made on weekends. UPS
does NOT deliver on weekends and USPS does not deliver on
Sundays.
Most orders ship from
Connecticut (USA - zip code 06755).
You may wish to take this into account when selecting a
delivery method and estimating delivery time-in-transit.
Click
here to see a UPS Ground
time-in-transit map.
Note: A very small percentage of case
quantity orders or some hardware items may ship directly
from an alternate warehouse, depending on item and stock
availability. If this is a concern (due to potential
longer expected delivery time), please e-mail to let us
know, so we can inform you from where your order will
ship.
DOMESTIC
ORDERS
For United States (and Puerto Rico),
shipping methods available are UPS, USPS and Saver.
UPS Ground is available
to Hawaii, Alaska & Puerto Rico. UPS
Next-Day Air to certain locations in Hawaii and
Alaska may actually be a 2-Day service.
UPS
does NOT deliver to USPS PO boxes. USPS
Express Mail is two days time-in-transit.
NEW! Saver
(US Only, 10 Lbs. Max) is a flat-rate, low-cost
shipping option, where we will decide which shipping
method to use.
For US Possessions, UPS Ground service in NOT
an available option. USPS Priority Mail and UPS Air
(Two-Day and Next-Day) are the only available
options.
For US Military Mail (APO, FPO), USPS Priority Mail
is the only available option.
INTERNATIONAL
ORDERS
For non-USA, shipping methods available are UPS and
USPS. USPS shipping to non-USA locations will ONLY
be via USPS Express Mail International, as this is
the only method that provides online tracking and
proof of delivery.
For non-USA, you will be responsible for all customs
fees, duty fees, taxes and brokerage fees, where
applicable. These fees will be payable when you
receive your package.
We have no
control over deciding what these fees will be (nor
do we receive any of these fees). You should contact
the appropriate person to determine what fees, if
any, will be due.