Welcome to GenesysDTP.com!  Our online store is your one-stop source for everything you need to record, duplicate, print and package your CD-R's, DVDR's and Blu-ray discs. 

If there are items that you would like, but do not see, or if you have any order inquiries, comments, or product questions, please feel free to e-mail us.

The e-mail address to contact us at is .  The phone number to contact us at is (860) 350-2827.  Our fax number is (860) 350-2841.  Our address:  Genesys DTP • Marc Lederman • 36 Cedar Hill Road • Gaylordsville, CT 06755
 

If you have sent an e-mail to and have not received a response in a timely manner only, please check your spam folder.   Due to problems recently with firewalls, spam and domains being blocked, as an alternative, you may also send an e-mail to .  This e-mail will be forwarded to us, and if necessary, we'll reply to your e-mail from an alternate e-mail account, to try to make contact with you.

Live Chat   Need Assistance?  Questions?  Click to Chat or Leave Message.

Need to know more about Genesys DTP?  Want to make sure your order will be processed by a reliable company?  You may always call to speak with us in person.  And, there's four methods available to easily learn more about our reputation and check what our thousands of satisfied customers have to say:
 

If you're not happy with your product, then we haven't done our job.  Every CD-Recordable and
DVD-Recordable disc that we sell is fully guaranteed.  If you have a problem (compatibility issue or defect) with your purchase of CD-Recordable or DVD-Recordable discs, you may return them to us (call or e-mail for RA number) for a credit/refund (less shipping charges) of the amount of re-sellable discs returned.  Discs that are not in re-sellable condition (used, scratched, fingerprints, etc.) will not be credited, and may not be returned.  These returns must be received back by us within 30 days of receiving your order.

If you need to make an exchange/refund of an unwanted/incorrectly ordered item OR non-media item, you may return any item (excluding software) to us (call or e-mail for RA number) for a credit/refund (less shipping charges) of the amount of re-sellable items returned.  Items that are not in re-sellable condition (used, scratched, etc.) will not be credited, and may not be returned.  These returns must be received back by us within 14 days of receiving your order.  These returns are subject to a 15% restocking fee.  Exchanges/refunds are not allowed after 14 days.

Hardware items (recorders, printers) are covered by their factory warranty.  We will provide basic support questions for these items.  Further support will be directed to the manufacturer.  WE CANNOT ACCEPT RETURNS OF THESE ITEMS, FOR ANY REASON.

Items designated as Clearance items have been reduced in price for immediate sale, and may not be returned.

Test sample pak orders may not be returned (after all, they're for testing!)

Genesys DTP is not responsible for any loss of revenue, profit or other financial damages of any kind whatsoever, whether direct or indirect, suffered by the customer for any reason, due to the failure of any of the products that we sell.

UPS is recommended for shipping jewel cases and dvd boxes.  Shipping jewel cases and dvd boxes via USPS is not recommended, and will be sent at your own risk of damage (ie. no claims for breakage).

Your right to privacy is respected.  Any information you supply is strictly confidential. Your information is not exchanged, shared, sold or rented with anyone.  Your information is used for the sole purpose of completing your purchase.  You will not be sent unsolicited e-mail ads or site update information, unless you have subscribed to the Genesys DTP mailing list.  You can visit and shop with Genesys DTP without reservation!  Earning your confidence and trust is essential to the continued success of Genesys DTP.

CREDIT CARDS (Visa, MasterCard, Discover)
For domestic orders only.

Billing Address and Shipping Address Are The Same:  For your protection (and ours), please ensure that your shipping address is the same as your billing address on file at your credit card company.

Billing Address and Shipping Address Are Different:  For your protection (and ours), if your shipping address and billing address are different, your CVV data MUST match the data provided by your credit card company.  These orders are subject to approval, and may be declined/refused. 

To pay via Paypal, select ‘Check out with PayPal’ as your secure checkout option.
 

To pay via Google Checkout™, select 'Google Checkout' as your secure checkout option.
 

Orders are generally shipped on the same or next business day.  If there will be a delay in shipping your order by the second business day, you'll receive an e-mail with a status update.  No shipments are made on weekends.  UPS does NOT deliver on weekends and USPS does not deliver on Sundays.

Most orders ship from Connecticut (USA - zip code 06755).  You may wish to take this into account when selecting a delivery method and estimating delivery time-in-transit.  Click here to see a UPS Ground time-in-transit map.

Note:  A very small percentage of case quantity orders or some hardware items may ship directly from an alternate warehouse, depending on item and stock availability.  If this is a concern (due to potential longer expected delivery time), please e-mail to let us know, so we can inform you from where your order will ship.

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